frequently asked questions

 

What exactly is a Transaction Coordinator (TC)?

A transaction coordinator (TC) manages the bulk of paperwork and communication between all parties in a real estate transaction - agents, buyers/sellers, title companies, and lenders - to ensure a smooth experience and successful closing. TCs help agents stay fully compliant with brokerage and state requirements, track all contract deadlines, monitor loan progress, inspections, repairs, and appraisals, and keep everyone updated along the way. Essentially, a TC is your dedicated support partner, committed to completing each transaction on time and to your satisfaction, so you can focus on growing your business and serving your clients.

How much are your services?

Contact us directly, and we will be happy to provide you with a detailed list of our services and rates. Don’t forget to check out our special discounts to see how you can save.

Do I still have to pay if the transaction cancels?

No, we do not charge a cancellation fee. While we do invest time and effort into every transaction, we only get paid when a file closes (and you get paid as well). We are in this together!

What are your working hours?

We work Monday - Friday from 9:00 am - 5:00 pm, just like most lenders and title companies do. You can always expect a prompt response from us during business hours. If reaching out after hours, you will receive a response the next business day. We will always ensure that you are fully updated on all transactions before the end of business on Fridays and will front-load as much as possible before the weekend.

What makes your team unique?

Our team is built for seamless, worry-free transactions. We have a dedicated listing/setup/compliance coordinator who handles all listing plans and new contract setups for the team, allowing the TCs to focus on deadlines and daily tasks without distraction. They also perform a full internal compliance review, in addition to any brokerage review, to ensure every file is organized and executed flawlessly.

We have a built-in coverage policy: if your TC is out for two days or more, another experienced TC on the team temporarily steps in to manage your files, so you never have to worry about unfinished tasks or missed deadlines. Plus, we handle all training (initial and ongoing) and stay on top of contract and form changes for you, so your team is always up-to-date without any effort on your part. With owner oversight, accountability, and combined team experience, agents are fully supported and can rely on our team to handle their transactions without the need to guide us.

How do I pay for your services, and when are they due?

We offer several flexible payment options:

  1. Preferred method: Paid at closing

    • We can assist you with ensuring this is added to the CDA for your convenience.

    • Options include:

      • Deducting our fee directly from your commission at closing.

      • Charging a transaction fee through escrow (in addition to your commission) with no out-of-pocket cost for you. This fee must reflect actual services rendered and be disclosed to buyers and sellers.

  2. Direct invoicing options

    • Mail a check payable to Consider It Closed LLC.

    • Pay online via ACH (bank transfer) or credit/debit card.

Due dates:

  • Listing management fees are due within 24 hours of the listing going live, independent of the property’s status.

  • Full-service transaction management fees are due at closing.

Do you also manage New Construction transactions?

Yes, we do! We will follow up with the builder/site agent for construction and timeline updates regularly, as well as check in with customers throughout the process to make sure they are well taken care of and informed. Once the home is near completion, we will also coordinate any needed inspections (pre-drywall and/or home inspection), as well as communicate with title and lender to ensure everything is in order for a smooth closing.

What states do you serve?

Consider It Closed LLC currently only serves the Florida market. Since we work remotely and operate as a paperless company, you do not need to be located in the same city/area in order to use our services. Super convenient for you!

What is the benefit of hiring you as an independent TC over an in-house TC or assistant?

Hiring an independent TC removes the risk and expense of a permanent employee, especially during slower months and seasons. With Consider It Closed LLC, there is zero overhead, and you only pay for contract-to-close services when a file closes and you get paid. There’s no need to worry about payroll, benefits, or training.

You also gain the comfort of working with a fully trained, experienced professional supported by a dedicated team. The owner, a licensed real estate agent (non-producing) with extensive industry experience, regularly monitors the team and conducts performance reviews to ensure consistent, high-quality service. You won’t have to worry about a TC quitting mid-transaction, leaving you to manage multiple files alone.

What is the benefit of hiring a TC at all? Why should I not handle the transaction myself?

A TC can save you an average of 19 hours per transaction! That is time you could spend growing your business, generating leads, or focusing on what you enjoy most. Beyond time savings, a TC helps reduce errors and oversights, reviewing every detail carefully to ensure your transactions are fully compliant and nothing slips through the cracks.

How will I know what is going on with my transaction?

During our initial onboarding call, we review your preferences, needs, and communication expectations. We provide regular updates so you always know where your files stand, including any upcoming deadlines or action items. In addition, all clients receive weekly milestone reports, summarizing the progress of each transaction so you (and your clients) have a clear, at-a-glance view of every step. With this level of communication, you’ll never be in the dark about your transactions.